Bookings
Bookings are made by contacting us.
A minimum 20% deposit is required to secure your cupcake, cookie or birthday cake order/date. Deposit for a wedding cake is 30%. Deposits are due 1 week after receiving your Cake Confirmation Letter and are non-refundable.
The balance for Celebration Cakes, Cupcakes or Cookies, is due two weeks prior (14 calendar days). The balance for Wedding Cakes, and those requiring large amounts of sugar work is due 6 weeks prior (42 calendar days).
Please note, that many decorations (plaques, fondant flowers, custom stands, gum paste models, monograms, craft on wires, etc.) may be made more than two weeks in advance to your pick up date. In this instance the deposit required may be greater than 20%. This will be agreed in writing prior to placing your order.
New bookings may be accepted under two weeks, however, they will only be accepted at the discretion of "Cake Me To Your Party". Full payment will be required immediately, and no changes will be permitted.
"Cake Me To Your Party", reserves the right to refuse any order at any time, for any undisclosed reason.
In the unforeseen event that your order cannot be produced by "Cake Me To Your Party", on the agreed date, a full refund will be given. This would be for reasons outside of our control. A future order at 20% cost reduction will be provided as compensation to a maximum value of $150, with no further claim considered.
Cancellations
- Any deposit or final balance paid according to the conditions above is non-refundable should you choose to cancel your order. Please note, that as a small business we are no longer able to extend any special cancellation policies for COVID-19 reasons. We have all been living with restrictions and changes for many months now, and as such, any new bookings are made with the understanding that normal cancellations/postponements conditions will apply for any reason. Please understand that we work with perishable items that are custom made, so cannot be sold on to be financially recouped. As a small sole trader, we do not and have not received government financial assistance throughout this pandemic, so can no longer carry the financial burden of last minute cancellations.
- If you have pre-paid the full amount for your order and the balance has not fallen due according to the conditions above, then the pre-payment amount will be refunded less a 20% deposit.
Alterations
Any alteration to the cake design, delivery time/venue, function date or size of order, must be agreed to in writing. If it is possible for the alteration to be made, a fee may be charged. Not all alterations are possible due to complexity and/or time available to complete a change, or our availability of a new function date. "Cake Me To Your Party" does not accept any changes that result in a financial loss.
Payment
Cash, Direct Deposit, Bitcoin, or Paypal (3% fees apply to Paypal transactions).
Delivery
We deliver and setup all our wedding cakes. All other cake/dessert deliveries are subject to availability and must be confirmed and paid for by your payment deadline. If we are not delivering your order, a pick-up time from our Sunbury location will be confirmed with you. Set pickup times must be adhered to as we cannot be late leaving for booked in deliveries. If you fail to collect at the agreed time, your purchase may be left unattended at the door, for which we cannot accept responsibility for any damage to it's original condition. It is important that you read how to transport your items, as we accept no responsibility for damage once you have left our premises.
Please contact us to order, and read the disclaimer so you are fully informed of the right decision for you.